Bank of America
AI/ML Engineer · Jun 2024 to Present
- Led architecture and end to end development of Erica, the bank's model agnostic AI virtual assistant integrating NLP, ML, GenAI/LLMs and banking services.
- Built real time speech pipelines (gRPC, Kafka, Whisper/Conformer) ingesting 500K+ daily calls across 18K+ contact center reps at under 200ms.
- Built multi agent workflows in LangGraph with state machine routing across intent classification, RAG retrieval and compliance review agents, reaching 92% intent resolution.
- Built RAG pipelines with LangChain, Pinecone and ChromaDB over HR policy and compliance documents, making knowledge lookup 40% faster.
- Enforced NeMo Guardrails, prompt injection defense, RBAC and real time PII redaction at 99.8% accuracy on financial data.
Erica: Bank of America's AI Virtual Assistant
Led architecture, 92% intent resolution
Real Time Speech AI and PII Redaction
500K+ calls/day, 99.8% PII redaction accuracy
Multi Agent Orchestration
LangGraph agents; related RAG pipelines enabled 40% faster knowledge lookup